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Always getting max of 50% accuracy

Posted: Mon Oct 22, 2018 9:15 pm
by marcbyron
Hi,

I have started the very first lessons, and I never get more than 50% accuracy. The indicator also shows dark red, which means I missed some notes, but I hardly miss the notes, just tempo issues, which should be pink.

Is this a bug?

Thanks,
MB

Re: Always getting max of 50% accuracy

Posted: Mon Oct 22, 2018 9:55 pm
by andrewwegierski
Hi Marc,

No, this is not a bug with the software. What you've described definitely sounds like a keyboard connection issue, which should be easy to solve!!

Can you email support@playgroundsessions.com about this issue? There, I can help you within the support desk. We like to have all of these issues documented in our system for future reference. Thanks!!

Re: Always getting max of 50% accuracy

Posted: Mon Oct 22, 2018 9:58 pm
by marcbyron
Thanks, Andrew. Just sent an email.

Re: Always getting max of 50% accuracy

Posted: Fri Jul 16, 2021 7:54 pm
by Dipguiter
Have you found any solution? I am having exactly same problem in the pc software.

Re: Always getting max of 50% accuracy

Posted: Wed Jul 21, 2021 6:47 am
by Dipguiter
marcbyron wrote:
Mon Oct 22, 2018 9:15 pm
Hi,

I have started the very first lessons, and I never get more than 50% accuracy. The indicator also shows dark red, which means I missed some notes, but I hardly miss the notes, just tempo issues, which should be pink.

Is this a bug?

Thanks,
MB
Just disable the dual voice from keyboard settings.

Re: Always getting max of 50% accuracy

Posted: Sun Oct 03, 2021 12:20 am
by LarryPlane
Hi,

Can you tell me where to find this setting?

I'm using the PC version on a laptop.

Thank yiu