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There is a way to see the keys - click on a note with the mouse and the proper key at the bottom will light up. Mostly this happens when you are moving your hands (often called Pivoting). If they showed the keys and the numbers associated, you'd see some keys with two or three numbers. If you haven'...

I would email support@playgroundsessions.com for this one. If it is a bug in the software, they will need a ticket in the system for documentation purposes. On the other hand, I have not seen this particular issue. Perhaps there is something in your setup that needs tweaking. The same support email ...

I haven't gotten there yet. So I don't have much to offer other than the usual go slow, get it under control, and speed up a little bit, rinse and repeat.

I have an iPad Air on iOS 12.2. I can still connect AND play on my digital piano (not a Williams, but I doubt that has anything much to do with it). You might check that the MIDI of the Legato is set to the right ports. On my piano I have both the 5 pin round connectors and a USB port. If I'm set fo...

The accompaniment is an audio file. Well, two of them. One for the slow speed and one for the full speed. It's so you don't have to depend on having the right synth voices to play the accompaniment. They'd have to record one for each tempo. Time and pitch shifting the audio in real time would be too...

The numbers are a guide to where it is the most useful to position the fingers at any given point. They actually do no relate to specific letters or keys and you are free to choose different fingers to play any given key. There are books for learning piano fingering, if you want to supplement Playgr...

The default path is to start in the Rookie Boot Camp or Rookie Tour depending on which version of the app you have, and work the lessons #1 through whatever the current highest lesson number is. Then check which courses you've unlocked and work them. Then check the Rookie songs you want to do (I rec...

It always catches me on the wrong beat.

Hello Mark, and welcome!

The app really does work. You put in the time and practice and it guides you to success. It has definitely helped me.

If it hasn't begun working correctly, give the folks in the support team an email and they'll get you sorted quickly. They're at support@playgroundsessions.com