Search found 779 matches

by andrewwegierski
Wed Sep 05, 2018 6:59 pm
Forum: Song Store
Topic: Printing Sheet Music
Replies: 2
Views: 1718

Re: Printing Sheet Music

What difficulty level of the song are you trying to print?

Let me know and I will check the admin to make sure the necessary files are present in order to execute a print.

Best,
Andrew
by andrewwegierski
Wed Sep 05, 2018 6:58 pm
Forum: Feature Requests
Topic: Clear level
Replies: 2
Views: 1161

Re: Clear level

Hi AQJ, The forum should keep users logged in, even if you exit your browser and re-launch it. I was not able to replicate this issue, so if you continue to have trouble, let me know and I'll forward to Ben, our software lead. That's a good suggestion. While it's possible for a user to simply skip t...
by andrewwegierski
Wed Sep 05, 2018 6:47 pm
Forum: General Chat
Topic: Colored alterations
Replies: 1
Views: 1305

Re: Colored alterations

Hi AQJ,

That is a GREAT suggestion! Your idea reminds me of my personal preparation when performing any music. It's always a good idea to circle or highlight tricky spots in the music.

I'm going to forward this right away.

Best,
Andrew
by andrewwegierski
Wed Sep 05, 2018 6:45 pm
Forum: Feature Requests
Topic: Time played | Stats in repeat mode
Replies: 2
Views: 891

Re: Time played | Stats in repeat mode

Hi AQJ,

Sorry to hear about that issue.

Is this happening in one lesson, some specific lessons, or all lessons?

Additionally, when you say "play a song on repeat" do you mean, any segment of that song? Or do you mean the last lesson segment - the full song in practice or performance mode?
by andrewwegierski
Wed Sep 05, 2018 6:42 pm
Forum: Windows
Topic: Accompaniment icon not refreshing
Replies: 5
Views: 1905

Re: Accompaniment icon not refreshing

Hi AQJ, Got it. I can assure you that these issues are a part of the Software team's to-do list. We're looking into it. The more reported cases of this issue there are, the better, actually, because then it becomes apparent that it can't be an isolated issue - and it's likely that the software team ...
by andrewwegierski
Wed Sep 05, 2018 6:41 pm
Forum: iPad (Beta)
Topic: Music size
Replies: 5
Views: 4745

Re: Music size

Michael,

I'm not sure that I understand your comment - could you clarify what you're referring to?

Do you mean the intro tune when the app launches?
by andrewwegierski
Wed Sep 05, 2018 6:39 pm
Forum: Song Store
Topic: Just starting out and am trying to look at the song store
Replies: 1
Views: 758

Re: Just starting out and am trying to look at the song store

Hi there, We definitely understand that a full blown search feature is necessary now, considering our library contains over 1000 arrangements. We are working on developing a long term plan to combat this issue. For now, this is the best solution: -Make sure you're viewing the song store on our websi...
by andrewwegierski
Wed Aug 29, 2018 3:29 pm
Forum: Other
Topic: Phil Collins
Replies: 1
Views: 1942

Re: Phil Collins

Hi there,

Thanks for the request! You can submit the song on our official song request form here: https://goo.gl/forms/WgeDinkqk2sXgBg33. This is the best way to make sure that your requests get relayed directly to our team.
by andrewwegierski
Mon Aug 27, 2018 11:50 am
Forum: Windows
Topic: Accompaniment Becomes Un-Synced
Replies: 3
Views: 1350

Re: Accompaniment Becomes Un-Synced

Hi there, Sorry to hear about that bug. This is known issue with some lessons, and we are able to correct it on a case by case basis. Can you please email support@playgroundsessions.com? Please make sure to include the exact lesson that it's happening in - the difficulty level, lesson #, lesson titl...
by andrewwegierski
Fri Aug 24, 2018 10:59 am
Forum: Windows
Topic: updated video tutorials - no sound
Replies: 2
Views: 1582

Re: updated video tutorials - no sound

For the video lessons, try going to your Settings - Audio devices and using the default Windows sound option.

You can also try downloading this universal ASIO driver: http://www.asio4all.org/.

Ellie, I received your email in the support desk and I directed my response there.