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Settings not available.

Posted: Tue Dec 13, 2016 5:39 pm
by Hawk
I have problems with the "settings" window on Mac.
All the dropdown menus are blank, so I can't choose audio output and stuff.
I log in as usual when the app starts and all my lessons and achievements works, but the "settings" page tells me to "become a member"

Anyone else with this problem?

All the best...
Hawk

--------------------------
MBP retina 15", MacOS 10.12.1, Arturia Keylab88

Re: Settings not available.

Posted: Thu Dec 15, 2016 10:15 am
by thomas1018
Please send a screenshot of this issue to support@playgroundsessions.com

Re: Settings not available.

Posted: Thu Dec 15, 2016 12:42 pm
by seant23
Hello,

Please also go to Help -> Report an Issue in the Playground app. This sends us a error/debug log so we can diagnose what's happening.

Re: Settings not available.

Posted: Thu Dec 15, 2016 1:42 pm
by Hawk
I sent a screenshot and have a case #8096 that hasn't been solved yet.
I have tried different ways of doing a complete reinstall but the problem is still there:(

I'll do the report thing to send you a log file.

As soon as the video lessons comes to the ipad, I will no longer need the desktop version.

All the best...
/H

Re: Settings not available.

Posted: Thu Dec 15, 2016 2:49 pm
by Hawk
I tried to "report an issue" to generate a log file for you but I get error #2038 when trying.

I have attached screenshots.
Skärmavbild 2016-12-15 kl. 20.47.44.png
Skärmavbild 2016-12-15 kl. 20.47.44.png (103.37 KiB) Viewed 5269 times
Skärmavbild 2016-12-15 kl. 20.44.27.png
Skärmavbild 2016-12-15 kl. 20.44.27.png (185.61 KiB) Viewed 5269 times

Re: Settings not available.

Posted: Sat Feb 11, 2017 3:29 am
by yuukun
I have the same problem, and i can't adjust the audio volume. It doesn't save the settings.
Nor does the midi keyboard drop down menu list my device. But i can play my keyboard just fine.

Re: Settings not available.

Posted: Sat May 27, 2017 2:23 am
by yuukun
seriously, how long do we have to wait until this is fixed?

Re: Settings not available.

Posted: Thu Jul 27, 2017 1:15 am
by JamesKar
yuukun wrote:seriously, how long do we have to wait until this is fixed?
Same problem here.

Re: Settings not available.

Posted: Sat Jul 29, 2017 8:33 am
by Alunap
Just want to add that this isn't a universal problem. I'm running Sierra 10.12.6 on a Macbook Pro 17" and have no problems accessing those settings dialogs. When I start up Playground the login screen comes prefilled with my user name and password. I can send midi to the Mac and select my Korg as the sound source to send accompaniment via the keyboard speakers.

OS Error 2038 is commonly an installed application issue or a preference file issue. I suggest removing both the Playground application and all associated preference files and redownloading and installing (preferably after running Disk Utility - or DiskWarrior if you have that, to check for bad blocks on your disk). That would include both the application itself (in /Applications), ~/Library/Preferences/Playground.plist, and the contents of ~/Library/Containers/Playground.

You might also get some further information if you open the Console app (in /Applications/Utilities) to check for anything Playground related in the system error logs while you reproduce the error.

Alun

Re: Settings not available.

Posted: Tue Aug 15, 2017 11:46 am
by thomas1018
Hey all,

This issue has been corrected. You just need to add your first and last name from your account page on our website. That should fix it. Try it if you are still encountering this problem. If the problem persists, shoot an email to support@playgroundsessions.com