Installing on MAC with El Capitan

General user help and bug reports for Playground Sessions for Mac
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anna.rose78
Posts: 1
Joined: Sat May 27, 2017 9:15 am

Installing on MAC with El Capitan

Post by anna.rose78 » Sat May 27, 2017 9:18 am

I just purchased 3 subscriptions to Playground. I have a Macbook Pro running OS X El Capitan. I am having trouble installing the Mac OS X Snow Leopard Version (the most up-to-date version of PGS). I get a message that says, Adobe AIR- The required native extension is missing for this application. Try re-installing or contacting the publisher for assistance.” I have uninstalled and reinstalled the latest versions of both Adobe AIR and PGS. Thanks, Anna

thomas1018
Site Admin
Posts: 169
Joined: Thu Jan 14, 2016 1:43 pm

Re: Installing on MAC with El Capitan

Post by thomas1018 » Wed May 31, 2017 2:29 pm

Hi Anna,

Since you are running El Capitan, you need to select the 10.7+ download option, not Snow Leopard.

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