Trying to Print freezes Playground sessions app

General user help and bug reports for Playground Sessions for Mac
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chrisecurtis
Posts: 4
Joined: Fri Apr 12, 2019 2:28 am

Trying to Print freezes Playground sessions app

Post by chrisecurtis » Mon Jul 15, 2019 11:24 am

Bought several songs and printed the sheet music fine (it's a kind of backup to have it on paper). One of the songs (Forrest Gump theme - intermediate) has downloaded fine and I can work with it in the app, but attempting to print it gives the spinning wheel of death for ever, and I end up having to force quit to get my computer back.

The first print step is fine (format for any printer, scale for 100%). The second step (select the default printer and click "black and white" as well as 2-sided) also appears to work fine. When I press "print" that's when the freeze-up happens: no errors (even after waiting half an hour or more) and I can't see any errors or warnings in any logs (from the console). The only thing I've noticed is when I go to force quit, there's an app running called "print proxy" (nothing I've ever installed: probably part of Sibelius's paranoid security. It's the playground session app shown as "not responding".

andrewwegierski
Posts: 638
Joined: Fri Apr 06, 2018 4:37 pm

Re: Trying to Print freezes Playground sessions app

Post by andrewwegierski » Fri Jul 19, 2019 10:55 am

Please email support@playgroundsessions.com if you are still experiencing this issue with printing. Sorry to hear about it.
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

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