Sustained notes not picked up in version 2

General user help and bug reports for Playground Sessions for Mac
hendersm
Posts: 8
Joined: Tue Apr 14, 2015 4:26 pm

Sustained notes not picked up in version 2

Post by hendersm » Mon Jun 01, 2015 8:02 pm

First the positive: I love the look and feel of the new version and especially the fine grained control over tempo. So much easier to work on slowly mastering difficult phrases.

And the negative: on both my Clavinova and RD-800 using a Roland UM-ONE MIDI adapter I still do not get sustained notes reliably registered. This makes the badges for getting perfect impossible to obtain.

Can you give any guidance on when this will be fixed?

seant23
Site Admin
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Joined: Thu Sep 25, 2014 1:01 pm

Re: Sustained notes not picked up in version 2

Post by seant23 » Mon Jun 01, 2015 10:16 pm

Hi Hendersm,

Glad you are liking the new version. We will definitely start looking into that problem soon.

hendersm
Posts: 8
Joined: Tue Apr 14, 2015 4:26 pm

Re: Sustained notes not picked up in version 2

Post by hendersm » Wed Jun 03, 2015 8:20 am

How soon is soon? This was one of my top two issues with Playground Sessions versus your competition. The other, fine grained manipulation of the tempo was enhanced in 2.0. I was expecting both to be fixed early in 2015 and I made a decision to renew my subscription based upon that assumption. By soon are you thinking in the next month, quarter, late 2015, early 2016? I don't know about other forum members but I consider this to be a significant fault in the product.

seant23
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Posts: 164
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Re: Sustained notes not picked up in version 2

Post by seant23 » Wed Jun 03, 2015 10:11 am

Definitely agree it's a frustrating one!

We are actually working on it now. It will hopefully be included in the next version late this week or early next.

seant23
Site Admin
Posts: 164
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Re: Sustained notes not picked up in version 2

Post by seant23 » Thu Jun 04, 2015 10:11 pm

Hi Henderson,

Is there any lessons you find this happens more often than others?

We are working on fixing this, and trying to find as many places as possible to test.

Thanks!

hendersm
Posts: 8
Joined: Tue Apr 14, 2015 4:26 pm

Re: Sustained notes not picked up in version 2

Post by hendersm » Fri Jun 05, 2015 7:32 am

Anywhere there is a held chord in the left hand one of the notes in the triad will not get picked up. For example, the last four measures of Beyonce's Halo.

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: Sustained notes not picked up in version 2

Post by karenziehensack » Mon Jun 08, 2015 12:56 pm

The same is still true for me too. Notes are not held on Lean On Me or I'll Be There. Hopefully this can really be sorted soon. 100% accuracy is impossible!

davidsides
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Re: Sustained notes not picked up in version 2

Post by davidsides » Mon Jun 08, 2015 4:31 pm

Hey guys. Yeah, we're working on it. Sorry for this annoying glitch! We'll have it sorted out soon.

dawson1331
Posts: 6
Joined: Sat May 30, 2015 8:44 pm

Re: Sustained notes not picked up in version 2

Post by dawson1331 » Sun Jun 14, 2015 5:27 pm

I too experience the problem of sustained or tied notes not being recognized. I have tried various midi settings but none have helped. For me it seems to happen on the bass staff but only when I play notes on BOTH the treble and bass staffs. If I play tied notes on bass staff only it works every time but when I add the treble staff notes if fails about half the time. Very frustrating. I use song "Falling Slowly" rookie version for testing. Playground version 2.0.141.

davidsides
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Re: Sustained notes not picked up in version 2

Post by davidsides » Tue Jun 16, 2015 11:27 am

Thanks for pointing out another song that gives trouble. We're working on a fix for this issue.

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