update news?

General user help and bug reports for Playground Sessions for Mac
karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

update news?

Post by karenziehensack » Thu Feb 12, 2015 7:02 am

Hi,

Can anyone let me know when the 1.6 update will be released? The count in does not work and it makes using the program just about impossible :(

seant23
Site Admin
Posts: 164
Joined: Thu Sep 25, 2014 1:01 pm

Re: update news?

Post by seant23 » Fri Feb 13, 2015 6:39 pm

Hey Karen,

What issue specifically are you referring to with the count in?

We are very close to 1.6, but want to make sure we get everything very stable before release/

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: update news?

Post by karenziehensack » Sun Feb 15, 2015 4:26 am

Hi there. Thanks for responding. I cannot hear the count in at all although I can hear the videos fine. When it comes to practicing songs or sections of songs I never know when to come in because I cannot anymore hear the count in "1,2,3,4, 1,2 set go"

When I first bought the app I heard it occasionally although I would mostly have to restart the app or my piano or both several times before it would work. Now it doesn't work at all. It makes getting full score on anything impossible because I always miss that first note.

antikewl
Posts: 28
Joined: Wed Nov 12, 2014 5:55 pm

Re: update news?

Post by antikewl » Sun Feb 15, 2015 8:01 pm

I'm using the latest Mac release and can hear the count in just fine. Have you tried deleting the Playground Sessions app, downloading it again and re-installing?

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: update news?

Post by karenziehensack » Mon Feb 16, 2015 3:51 am

I have tried this and I still can't hear the count in. I also installed the app on my husband's mac but that didn't work either :(

seant23
Site Admin
Posts: 164
Joined: Thu Sep 25, 2014 1:01 pm

Re: update news?

Post by seant23 » Tue Feb 17, 2015 1:16 pm

Do you hear piano sounds (from computer when you play keys on your keyboard) or metronome?

I would check your Settings -> Audio Devices, type and device. If you're on a Mac, sometimes it will switch over to AirPlay, in which case you would hear nothing except the videos. Try playing around with different types and devices, I believe the one you want is called Core Audio / Built In Audio, but every computer is a little different.

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: update news?

Post by karenziehensack » Wed Feb 18, 2015 6:48 am

I have the piano connected to the Mac with a USB printer cable. The videos I hear through the computer speakers and the piano sounds I play actually through the piano speakers. Is that normal?

seant23
Site Admin
Posts: 164
Joined: Thu Sep 25, 2014 1:01 pm

Re: update news?

Post by seant23 » Wed Feb 18, 2015 12:57 pm

Nope, you should hear all sounds through your computer speakers, you should turn the piano volume all the way down.

You will hear piano sounds, accompaniments, metronome, and count in all from your computer speakers. Just gotta make sure your audio devices are setup correctly in the the settings screen in Playground.

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: update news?

Post by karenziehensack » Wed Feb 18, 2015 4:24 pm

Ok, thanks. I'll take a look at the settings tomorrow and see if I can figure this out.

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: update news?

Post by karenziehensack » Thu Feb 19, 2015 4:13 am

The settings were on AirPlay. I've changed that and I can hear the count in this morning :-)

Thank you!

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