Lesson stopped downloading at 48%

General user help and bug reports for Playground Sessions for Mac
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wyldwynde
Posts: 8
Joined: Thu Dec 03, 2015 11:17 pm

Lesson stopped downloading at 48%

Post by wyldwynde » Thu Dec 03, 2015 11:22 pm

I am totally new to Playground Sessions. I am trying to download lesson 2 of Bootcamp and it stopped at 48% with no options to continue...any suggestions? Also, using an older Yamaha keyboard with headphones and a MacBook Pro, the sound comes through my computer and external monitor even though I have "muted" sound on the Mac. How can I defeat the sound coming through the computer? Thanks in advance.

davidsides
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Posts: 749
Joined: Thu Sep 25, 2014 4:07 pm
Location: Los Angeles, CA
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Re: Lesson stopped downloading at 48%

Post by davidsides » Fri Dec 04, 2015 5:14 pm

Hi,

Try doing the following troubleshoot to get the video to download completely:

1. Launch your Playground Sessions app and sign in
2. At the top of the screen, click on Help > Clear Playground Data
3. Click in the boxes next to Clear Lesson Data and Clear Lesson Assets
4. Click on the Submit button

Playground will close at this point. Open it back up and try downloading the lesson. Let me know if this works.

Also, you're getting sound from your computer when you have its volume turned all the way down?

wyldwynde
Posts: 8
Joined: Thu Dec 03, 2015 11:17 pm

Re: Lesson stopped downloading at 48%

Post by wyldwynde » Sat Dec 05, 2015 12:34 am

Yes, that worked. Thank you! And yes, I have the sound muted on my Mac.

wyldwynde
Posts: 8
Joined: Thu Dec 03, 2015 11:17 pm

Re: Lesson stopped downloading at 48%

Post by wyldwynde » Sat Dec 05, 2015 12:42 am

I may have been premature...It now goes up to 130.39% and has stopped there and I cannot open that lesson...?

davidsides
Site Admin
Posts: 749
Joined: Thu Sep 25, 2014 4:07 pm
Location: Los Angeles, CA
Contact:

Re: Lesson stopped downloading at 48%

Post by davidsides » Sat Dec 12, 2015 1:12 pm

That's strange. 130%??? Can you send me an email at david@playgroundsessions.com? I'll see if I can get to bottom of the issue.

Roisnermusic
Posts: 2
Joined: Wed Feb 03, 2016 2:51 pm

Re: Lesson stopped downloading at 48%

Post by Roisnermusic » Wed Feb 03, 2016 2:57 pm

davidsides wrote:Hi,

Try doing the following troubleshoot to get the video to download completely:

1. Launch your Playground Sessions app and sign in
2. At the top of the screen, click on Help > Clear Playground Data
3. Click in the boxes next to Clear Lesson Data and Clear Lesson Assets
4. Click on the Submit button

Playground will close at this point. Open it back up and try downloading the lesson. Let me know if this works.

Also, you're getting sound from your computer when you have its volume turned all the way down?

Hello,

jsut want to say that it worked for me too!!!

Thx

davidsides
Site Admin
Posts: 749
Joined: Thu Sep 25, 2014 4:07 pm
Location: Los Angeles, CA
Contact:

Re: Lesson stopped downloading at 48%

Post by davidsides » Thu Feb 04, 2016 10:38 am

Great! :)

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