bootcamp sessions not being acknowledged

General user help and bug reports for Playground Sessions for Mac
karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

bootcamp sessions not being acknowledged

Post by karenziehensack » Tue Feb 09, 2016 3:33 am

Hi. I'm working my way through the rookie bootcamp lessons and at the moment my sessions are not being acknowledged. I don't gain any session points and although I have completed the "Imagine" bootcamp several times it still says I've completed only 1 out of 8 exercises. It is the same with the following Green Day session :-(

Anyone else having this problem?

Aujus
Posts: 2
Joined: Sun Jan 17, 2016 12:45 pm

Re: bootcamp sessions not being acknowledged

Post by Aujus » Wed Feb 10, 2016 12:18 pm

Having the same problem. Minor detail, but one lesson -just one! - refuses to acknowledge completion.

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: bootcamp sessions not being acknowledged

Post by karenziehensack » Thu Feb 18, 2016 6:22 am

This is getting more and more frustrating by the second. It is still happening :-(

Is anyone looking into this please?

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: bootcamp sessions not being acknowledged

Post by karenziehensack » Sun Feb 21, 2016 1:14 pm

No comments? :(

psoule
Posts: 1
Joined: Sun Feb 21, 2016 1:47 pm

Re: bootcamp sessions not being acknowledged

Post by psoule » Sun Feb 21, 2016 1:48 pm

I'm having the same issue. My sessions were being acknowledged as completed during the trial. When I recently became a member, none of the lessons are being acknowledged as completed.

iam@seanclark.net
Posts: 3
Joined: Sun Feb 21, 2016 8:13 pm

Re: bootcamp sessions not being acknowledged

Post by iam@seanclark.net » Sun Feb 21, 2016 8:17 pm

I *think* I was having the same issue. I would play through session 10.2 and finish with no keys missed. The post-report would never come up telling me what I missed. I went on to session 103, and 4 and the same thing would happened. So I went to edit > manage session. I uninstalled it and installed it and it started to work. I hope this helps.

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: bootcamp sessions not being acknowledged

Post by karenziehensack » Tue Feb 23, 2016 4:50 am

Hi guys. I decided to delete the playground app from my mac yesterday and then re-installed it. That seemed to do the trick and everything was working as expected afterwards. I'm so relieved! :D

davidsides
Site Admin
Posts: 749
Joined: Thu Sep 25, 2014 4:07 pm
Location: Los Angeles, CA
Contact:

Re: bootcamp sessions not being acknowledged

Post by davidsides » Tue Feb 23, 2016 12:35 pm

Hey everyone. Try uninstalling your app and then reinstalling it from here:
http://www.playgroundsessions.com/support/downloads

Let me know if you still have issues after the reinstall.

iam@seanclark.net
Posts: 3
Joined: Sun Feb 21, 2016 8:13 pm

Re: bootcamp sessions not being acknowledged

Post by iam@seanclark.net » Sat Feb 27, 2016 12:41 pm

You should try to just uninstall the session that is broken. You dont have to do the entire app... In my case...

karenziehensack
Posts: 20
Joined: Wed Dec 31, 2014 11:43 am

Re: bootcamp sessions not being acknowledged

Post by karenziehensack » Wed Mar 09, 2016 6:12 am

Ok, I found out (I think) where to uninstall single sessions but it isn't working. According to the info I don't even have this session installed so nothing happens when I click on "uninstall session". I have the majority of sessions downloaded but they aren't showing up as such in the manage your sessions screen. Adding a screenshot. As you can see I've spent time on the majority of these sessions but it also says time spent is zero!
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