Refund Processing

General user help for Playground Session accounts.
rokil
Posts: 4
Joined: Tue Jun 06, 2017 4:17 am

Refund Processing

Postby rokil » Wed Jun 07, 2017 11:02 am

I tried membership and decided against it. Does anyone know how long it takes for a request for refund to be processed? Mine has only received an automated response.

Thanks

thomas1018
Site Admin
Posts: 175
Joined: Thu Jan 14, 2016 1:43 pm

Re: Refund Processing

Postby thomas1018 » Thu Jun 08, 2017 10:22 am

Send an email to support@playgroundsessions.com

Your request will be addressed if you have already done this.

rokil
Posts: 4
Joined: Tue Jun 06, 2017 4:17 am

Re: Refund Processing

Postby rokil » Thu Jun 08, 2017 2:09 pm

Hi and thanks for your reply.
I have already done that but have only received an automated response hence my question.

thomas1018
Site Admin
Posts: 175
Joined: Thu Jan 14, 2016 1:43 pm

Re: Refund Processing

Postby thomas1018 » Fri Jun 09, 2017 11:22 am

Someone will definitely get back to you. It is always good to send a reminder email as well. Due to some unfortunate circumstances, we have been behind on things over the last week. Our head of technology tragically passed away on Memorial Day. You patience is appreciated!

rokil
Posts: 4
Joined: Tue Jun 06, 2017 4:17 am

Re: Refund Processing

Postby rokil » Mon Jun 12, 2017 3:50 pm

Again thanks for your reply. I have today received a response from the helpdesk (requesting information - no refund yet).
I am, of course, sorry to hear about your team member.

rokil
Posts: 4
Joined: Tue Jun 06, 2017 4:17 am

Re: Refund Processing

Postby rokil » Mon Jun 12, 2017 6:29 pm

I have received notification that the refund has been processed, thanks.

I understand that your colleague died trying to save the life of a child that had fallen in a river. If anyone who knew him reads this, please accept my condolences.

thomas1018
Site Admin
Posts: 175
Joined: Thu Jan 14, 2016 1:43 pm

Re: Refund Processing

Postby thomas1018 » Thu Jun 15, 2017 9:25 am

Thank you for your condolences.


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