Unable to cash in free song credits

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Shaky2236
Posts: 1
Joined: Thu Jul 20, 2017 12:26 pm

Unable to cash in free song credits

Post by Shaky2236 » Thu Jul 20, 2017 12:29 pm

Hi,

I have a free song credit which i would like to use, however i am still being charged for the music.

On the dashboard i click my song credit which then takes me to the store. I chose the song and add it to the cart and in the basket it still says 3.99. if i click confirm purchase then i am charged and the song credit remains on the dashboard.

I know im probably doing something stupid but cant work out what. Any help appreciated.

Shaky

bbankes
Site Admin
Posts: 1
Joined: Thu Jun 01, 2017 6:11 pm

Re: Unable to cash in free song credits

Post by bbankes » Wed Jul 26, 2017 2:02 pm

In the desktop app, if under My Playground > Dashboard, you can click "Use Credits" to use these credits. The final step in the checkout process will show the cost as $0.00.

drdenisedixon
Posts: 2
Joined: Wed Nov 08, 2017 6:52 am

Re: Unable to cash in free song credits

Post by drdenisedixon » Thu Nov 09, 2017 7:01 am

I have tried to use my credits as well. I go to "my playground -> use credits" and then select a song. My cart shows that I owe $3.99 for the song. Please tell me how to use my credits. Thank you.

drdenisedixon
Posts: 2
Joined: Wed Nov 08, 2017 6:52 am

Re: Unable to cash in free song credits

Post by drdenisedixon » Thu Nov 09, 2017 8:03 am

Got it to work. Thanks!

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