Losing Stars algorithm

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blispers
Posts: 15
Joined: Thu Jul 20, 2017 1:39 pm

Losing Stars algorithm

Post by blispers » Tue Aug 14, 2018 9:12 am

Hey all,

I seem to be losing stars. I will get 3 stars on a song I will check back later and I will only have 2 stars. I work so hard for my stars didn't know I would lose them.

I assume that if you don't play the song the take away stars over time. Can any one help me with how often I have to play a song to maintain 3 stars? or would this be a support issue?

Thanks for the help

andrewwegierski
Posts: 646
Joined: Fri Apr 06, 2018 4:37 pm

Re: Losing Stars algorithm

Post by andrewwegierski » Tue Aug 14, 2018 11:16 am

Hi there,

Sorry to hear about that issue. That sounds very weird to me, so I'd like you to email us at support@playgroundsessions.com with:

-a screenshot of when you finish a song and get the stars
-a screenshot of when you think you lose the stars

Additionally, is it happening in one song, or many songs? I think that this is a support issue, and I understand your frustration, so we'll be looking into it as soon as possible.

Best,
Andrew
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

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