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purchased song not appearing
Posted: Mon Mar 15, 2021 8:30 am
by joe fox
I bought a song and it is not appearing in my library. Another song I previously bought has disappeared. This service is terrible.
Re: purchased song not appearing
Posted: Mon Mar 15, 2021 12:28 pm
by iancrouse
Hello,
I am sorry to hear about this issue. If you could please contact
support@playgroundsessions.com, we'd be happy to look into this issue further
Ian
PGS support member
Re: purchased song not appearing
Posted: Fri Jun 04, 2021 11:26 am
by ceevee830
Same with me. I have bought over 180 songs, and only 108 appear in my list.
Re: purchased song not appearing
Posted: Fri Jun 04, 2021 1:03 pm
by EFlatMajor
Solution is the same - contact customer support
Good luck.
Re: purchased song not appearing
Posted: Sat Jul 03, 2021 2:13 pm
by idunno
Same here. I am using iPad pro. This issue happened a couple times to me. I ended up to uninstall the app, and then reinstall it. The list of my purchased songs got recovered, but I had to re-download all the songs from the list since all of them seemed to be wiped out after the app uninstalling.
Yes, contacted the Support portal, but no help. I figured it out by myself. I guess there is some bug in the app on Mac iOS (or Mac iOS sucks?
). Likely after too many songs being downloaded, this issue tends to happen. And now it happens again, very annoying to me since I am tired of reinstalling and re-downloading. That's why i am jumping into this forum and seeking some possible better solution. ... Or maybe I should switch to Windows platform or Android?
Re: purchased song not appearing
Posted: Fri Oct 29, 2021 2:35 am
by Oleg Vostyakov
joe fox wrote: ↑Mon Mar 15, 2021 8:30 am
I bought a song and it is not appearing in my library. Another song I previously bought has disappeared. This service is terrible.
Only throught support man!