Loading download manager

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davawt
Posts: 43
Joined: Sun May 17, 2015 2:32 am
Location: Merseyside, England, UK

Loading download manager

Post by davawt » Thu May 28, 2015 6:00 am

Hi there
Is anyone else having a problem with the new ( Update 2 )
I did the download and then ran the program as per instructions, but it just gets to a screen saying ( loading download manger ) and sticks there.
Tried twice to run new version but no joy just hangs at the ( loading download manager ) screen.
Dave,
Merseyside, UK

davawt
Posts: 43
Joined: Sun May 17, 2015 2:32 am
Location: Merseyside, England, UK

Re: Loading download manager

Post by davawt » Thu May 28, 2015 2:52 pm

Playground 2 is now up and running. Only had a few goes but seems OK.
But sorry to say I have lost all my Badges, Scores and song downloads. Basically starting from scratch, never mind the new version 2 seems to work better and has a good interface.
Dave,
Merseyside, UK

davidsides
Site Admin
Posts: 749
Joined: Thu Sep 25, 2014 4:07 pm
Location: Los Angeles, CA
Contact:

Re: Loading download manager

Post by davidsides » Thu May 28, 2015 6:38 pm

Sorry about that. This is a bug we ran into with Macs. We’re working on fixing right now. In the meantime, while the app is open, you can go to Help > Clear Playground Data. Then click on the box next to "Clear Lesson Data," then click "Submit." This will get you past that screen.

seant23
Site Admin
Posts: 182
Joined: Thu Sep 25, 2014 1:01 pm

Re: Loading download manager

Post by seant23 » Thu May 28, 2015 6:47 pm

Hi Davawt,

We are actually rebuilding everybody's scores currently, so you may not see badges or a correct point total for a bit, but definitely by tomorrow, you should see all badges, scores, stars, levels!

davawt
Posts: 43
Joined: Sun May 17, 2015 2:32 am
Location: Merseyside, England, UK

Re: Loading download manager

Post by davawt » Fri May 29, 2015 2:28 am

Cheers seant23 and davidsides
The scores and badges and stuff are already starting to come in. The new program is really much better for the way I can use it and the info side bar is great and the flow from place to place is much easier. Top marks guys I am really enjoying my lessons, good luck with all you do in the future.
Dave,
Merseyside, UK

davidsides
Site Admin
Posts: 749
Joined: Thu Sep 25, 2014 4:07 pm
Location: Los Angeles, CA
Contact:

Re: Loading download manager

Post by davidsides » Mon Jun 01, 2015 3:48 pm

Great!

We'll be rolling out some new a fun things in the near future so keep an eye out for that!

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