Download Locked Up

A place to discuss Playground's main curriculum, the Bootcamp.
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SSC-Piano
Posts: 8
Joined: Wed Oct 19, 2016 7:15 am

Download Locked Up

Post by SSC-Piano » Wed Oct 19, 2016 7:23 am

I was in the process of downloading a lesson and the download was interrupted. Now the lesson is frozen in the queued state. I click on the lesson to re-activate the download and it does nothing. I refreshed the lessons, but the lessons in error did not reset. I also shut down the program and reopened. Any advice? Thank you

thomas1018
Site Admin
Posts: 169
Joined: Thu Jan 14, 2016 1:43 pm

Re: Download Locked Up

Post by thomas1018 » Wed Oct 19, 2016 8:43 am

Go to Edit -> Manage My Lessons. Find the lesson that is giving you trouble and uninstall it. Then you can install it again. Let me know how it goes!

SSC-Piano
Posts: 8
Joined: Wed Oct 19, 2016 7:15 am

Re: Download Locked Up

Post by SSC-Piano » Wed Oct 26, 2016 7:27 am

That worked! Thank you

Slim
Posts: 5
Joined: Fri Dec 16, 2016 6:33 pm

Re: Download Locked Up

Post by Slim » Sun Jan 01, 2017 1:01 pm

I have the same problem, however, thomas1018's solution doesn't work for me. I have three lessons that didn't download properly and are frozen in the queued state. When I go to Edit > Manage My Lessons, and select one of the queued lessons, my only options are "Cancel Install" or "Download First." Neither option seems to have any effect. I only see the "Uninstall" option for those lessons that successfully downloaded. Can someone help, please?

Slim
Posts: 5
Joined: Fri Dec 16, 2016 6:33 pm

Re: Download Locked Up

Post by Slim » Mon Jan 02, 2017 3:57 pm

Disregard my question, please. I came back a day later and the frozen files finished downloading themselves. Thanks.

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