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How to play with both hands VIDEO wont play

Posted: Tue Nov 12, 2019 7:43 pm
by virginiapaddler
Hello,
I was able to get forum registration to work by going to forum OUTSIDE of the playground sessions application and using google chrome.... so thats been resolved for me, but I am sure it will come up later for others.
How to play with both hands video with Harry still doesnt load. Instructions you sent in email (33473) didnt work.
When I go to Edit and manage my lessons there are none listed in my lessons, and a few listed in installed. But not the one in question.
thanks!

Re: How to play with both hands VIDEO wont play

Posted: Wed Nov 13, 2019 10:17 am
by andrewwegierski
Let's try this instead:

Go to Help >> Clear Playground Data.
Check the boxes that read Clear Lesson Assets and Clear Lesson Data.
Click Submit and the application will close.
Upon reopening the application, all previously downloaded lessons must be downloaded again, but users progress and stats will remain saved.

Re: How to play with both hands VIDEO wont play

Posted: Fri Nov 15, 2019 9:32 pm
by virginiapaddler
I dont think I want to startover on downloading all of these again. There should be a more (scalpel rather then hammer) way to resolve this.

Re: How to play with both hands VIDEO wont play

Posted: Sat Nov 16, 2019 3:51 am
by sw1tch73ch
You won't have to start over. Playground sessions saves that info to the cloud and will show you what you have done. You also don't have to download the lessons you've already completed unless you want to work them again.

Re: How to play with both hands VIDEO wont play

Posted: Sat Nov 16, 2019 6:17 pm
by virginiapaddler
Hello,
SO I did as suggested. Nothing happened except for a dialog box appears saying there was no data found in LESSON DATA
All of my progression remains unchanged. ANd the same video still is not available
thanks
MIKE

Re: How to play with both hands VIDEO wont play

Posted: Sat Nov 16, 2019 7:40 pm
by sw1tch73ch
Is this on an iPad? You have to make sure the sound is set to use 44.1 kHz. The iPad often flops over to 48 kHz and the videos and audio from the accompaniment often sound wrong or just don't play.

Re: How to play with both hands VIDEO wont play

Posted: Sat Nov 23, 2019 1:03 am
by virginiapaddler
Nope not a IPAD
HP laptop

Re: How to play with both hands VIDEO wont play

Posted: Mon Nov 25, 2019 11:51 am
by andrewwegierski
Can you follow up on email 33473 if you haven't already?

Currently going through today's emails so if you did, I'll get to it soon.

I'll see if Tom can chime in.

Re: How to play with both hands VIDEO wont play

Posted: Thu Nov 28, 2019 9:28 pm
by virginiapaddler
I checked that email string and do not have anything new from you all. Just send me the video file. This isnt working.

Re: How to play with both hands VIDEO wont play

Posted: Thu Dec 05, 2019 1:28 pm
by willharden97
Hello!


Please send us another email if this problem is persisting so we can take a look at it more closely! Thank you :D

Support@playgroundsessions.com

Cheers!
William