Scrollbar gets stuck as soon as MIDI interface is connected

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mpacon
Posts: 1
Joined: Tue Apr 07, 2020 2:18 pm

Scrollbar gets stuck as soon as MIDI interface is connected

Post by mpacon » Tue Apr 07, 2020 2:30 pm

I am starting with the rookie lessons.Unfortunately I did not get far since I realized that as soon as I connect the MIDI interface to my piano (Yamaha Clavinova CLP-695GP), the vertical line that scrolls from left to right while practicing where to play the key gets stuck every one or two seconds. When the interface is not connected to mi Ipad, the scrollbar moves smoothly as it is supposed to do. Consequently it is impossible to play the note at the proper moment. Please help me, it is really frustating.

andrewwegierski
Posts: 783
Joined: Fri Apr 06, 2018 4:37 pm

Re: Scrollbar gets stuck as soon as MIDI interface is connected

Post by andrewwegierski » Fri Apr 10, 2020 9:56 am

Sorry to hear about this issue. If you have not submitted a support ticket to support@playgroundsessions.com, please do so and someone from the team will be able to help with the connection.

Andrew
Andrew Wegierski

Customer Support Representative
Music Arranger

support@playgroundsessions.com

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