App not consistent across 2 ipads with identical software

General user help and bug reports for Playground Sessions for iPad tablets
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ScottI
Posts: 1
Joined: Wed Mar 01, 2017 11:46 pm

App not consistent across 2 ipads with identical software

Post by ScottI » Thu Mar 02, 2017 12:33 am

Hi,

I have a large and a small iPad Pro that I am using the program on. When I download the Lean on Me Rookie song it downloads correctly on the smaller iPad Pro. But on the larger iPad Pro it will only download certain exercises and there are not videos. I've attached screenshots. Tilting the iPads to landscape or portrait had no effect. I tried logging out and logging back in as well as un-installing and re-installing the lesson. I've attached screenshots so you can see what the difference is.

Any recommendations?

Thanks for reading.

Scott
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seant23
Site Admin
Posts: 164
Joined: Thu Sep 25, 2014 1:01 pm

Re: App not consistent across 2 ipads with identical software

Post by seant23 » Fri Mar 03, 2017 6:00 pm

Hi Scott,

I would suggest uninstalling Playground on the larger iPad(the one that's malfunctioning) and re-installing Playground. We had a couple other users that had trouble with the 2.0 update. This seems to fix it.

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