App Not Registering Piano on RCA Maven

General user help and bug reports for Playground Sessions for Android tablets
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CarolinaGrrl
Posts: 5
Joined: Sat Jul 07, 2018 5:18 pm

App Not Registering Piano on RCA Maven

Post by CarolinaGrrl » Sat Jul 07, 2018 5:27 pm

Hi. I need to add that the Playground Sessions Android app does download, install, and open on my RCT6213W87M. However, the app does not sense or recognize my instrument (Yamaha YPG-535). I am certain it is a program issue as all cables needed are brand new and working with borrowed devices. Please add whatever patches or fixes necessary.

andrewwegierski
Posts: 383
Joined: Fri Apr 06, 2018 4:37 pm

Re: App Not Registering Piano on RCA Maven

Post by andrewwegierski » Mon Jul 09, 2018 12:04 pm

Sorry about that issue - please see my reply on your other post! :)
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

CarolinaGrrl
Posts: 5
Joined: Sat Jul 07, 2018 5:18 pm

Re: App Not Registering Piano on RCA Maven

Post by CarolinaGrrl » Fri Jul 13, 2018 5:42 pm

UPDATE:

I received an email today saying the full Android app is being released today. I went to PlayStore and excitedly downloaded...and the same problem of my instrument not being recognized exists :| .

It doesn't seem that the Beta issues were addressed. This is so dissapointing.

Not everyone cares for Mac (I don't), and it is a really hazardous and unwieldy proposition trying to balance a full sized, opened laptop on your piano, at optimal viewing.

In the meantime, I've paid for a subscription I effectively cannot use. What is to be done?

andrewwegierski
Posts: 383
Joined: Fri Apr 06, 2018 4:37 pm

Re: App Not Registering Piano on RCA Maven

Post by andrewwegierski » Sun Jul 15, 2018 3:28 pm

Hi there,

Sorry to hear about that issue! Please email support@playgroundsessions.com so we can document this issue in our email system. We will be sure to help you resolve this issue immediately. Thanks!
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

Mikel16
Posts: 1
Joined: Mon Jul 16, 2018 12:32 pm

Re: App Not Registering Piano on RCA Maven

Post by Mikel16 » Mon Jul 16, 2018 12:38 pm

I downloaded the beta and then the app on an RCA Viking Pro. Both were unable to find a Casio CDP-130.

andrewwegierski
Posts: 383
Joined: Fri Apr 06, 2018 4:37 pm

Re: App Not Registering Piano on RCA Maven

Post by andrewwegierski » Mon Jul 16, 2018 1:53 pm

Mike,

Sorry to hear about that issue. Can you email support@playgroundsessions.com and include details about your set up:

1) What android OS are you running on the RCA Viking Pro?
2) What cables and adapters are you using from your Casio?

Best,
Andrew
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

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