[Win10]Playground.exe crashing on startup!

General user help and bug reports for Playground Sessions for Windows
nickturner910
Posts: 2
Joined: Mon Dec 19, 2016 9:21 pm

[Win10]Playground.exe crashing on startup!

Postby nickturner910 » Mon Dec 19, 2016 9:22 pm

I purchased a subscription today and downloaded the Playground application and unfortunately it seems to be crashing on startup. I've tried various methods, running as administrator or different compatibility versions and have had no luck.
This link has a picture of the error code given by the windows error reporter. (https://4st.me/HNKGx.png)
If anyone could help me out that would be fantastic!

jasondavis11
Posts: 4
Joined: Tue Jan 03, 2017 6:41 pm

Re: [Win10]Playground.exe crashing on startup!

Postby jasondavis11 » Tue Jan 03, 2017 6:43 pm

I've just started using this and first encountered a crash on startup (also on Windows 10). I have a Yamaha keyboard and had not yet installed the driver from the Yamaha website. Once I installed the driver for my keyboard and restarted my computer it began working. No idea if you are experiencing the same issue.

Bobby Mac
Posts: 3
Joined: Wed Mar 29, 2017 10:28 am

Re: [Win10]Playground.exe crashing on startup!

Postby Bobby Mac » Fri Mar 31, 2017 5:20 am

[size=150]I am using a Yamaha Clavinova 409 and Playground has just started to close down every time I turn my keyboard on. Windows 10 closes Playground.
I have been using Windows 10 since it first came out with no problems.
I've contacted Playground, but simply they haven't helped, YET?
This is very annoying as I haven't been able to continue with my practice nd assessment !!
[/size]

Laurensss
Posts: 40
Joined: Tue Feb 28, 2017 5:20 am

Re: [Win10]Playground.exe crashing on startup!

Postby Laurensss » Fri Mar 31, 2017 4:40 pm

So did you follow Jason's advice above?

Bobby Mac
Posts: 3
Joined: Wed Mar 29, 2017 10:28 am

Re: [Win10]Playground.exe crashing on startup!

Postby Bobby Mac » Wed Apr 19, 2017 7:47 am

New driver installed from Yamaha and still the same problem. Sean Thayne and David Sides at Playground were supposed to come back to me, but as of yet, nothing !!! Can someone help as I have spent a lot of money on becoming a life member for it to last only a few months !

tanitani
Posts: 1
Joined: Sun May 07, 2017 3:28 pm

Re: [Win10]Playground.exe crashing on startup!

Postby tanitani » Sun May 07, 2017 3:33 pm

The same thing is happening for me as well both an a Win 7 Pro SP1 and a Win 10 Enterprise laptop. Really annoying because I liked what I saw and I signed up and all that.

Very disappointed to learn that someone who had purchased a lifetime membership having these issues did not get the proper customer support attention.

thomas1018
Site Admin
Posts: 174
Joined: Thu Jan 14, 2016 1:43 pm

Re: [Win10]Playground.exe crashing on startup!

Postby thomas1018 » Mon May 08, 2017 11:56 am

Sorry to hear you are having issues. Please email support@playgroundsessions.com and someone will get back to you.


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