updated video tutorials - no sound

General user help and bug reports for Playground Sessions for Windows
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aheydler
Posts: 1
Joined: Wed Jan 03, 2018 12:04 am

updated video tutorials - no sound

Post by aheydler » Wed Jan 03, 2018 12:20 am

Hi,

I have come back to doing lessons after being away for some time and find that the updated video tutorials no longer play with sound.
Prior to them being updated they played OK.
All other sounds work, ie piano, metronome, accompaniment etc

Is there a fix for this?

System is Win 10 64 bit.

Thanks,

Ellie0903
Posts: 5
Joined: Sun Sep 03, 2017 11:03 am

Re: updated video tutorials - no sound

Post by Ellie0903 » Fri Aug 24, 2018 6:28 am

I am having the same issue, take a break for an hour and come back to no count so I can predict when it will start.

andrewwegierski
Posts: 783
Joined: Fri Apr 06, 2018 4:37 pm

Re: updated video tutorials - no sound

Post by andrewwegierski » Fri Aug 24, 2018 10:59 am

For the video lessons, try going to your Settings - Audio devices and using the default Windows sound option.

You can also try downloading this universal ASIO driver: http://www.asio4all.org/.

Ellie, I received your email in the support desk and I directed my response there.
Andrew Wegierski

Customer Support Representative
Music Arranger

support@playgroundsessions.com

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