Can't go to old lessons

General user help and bug reports for Playground Sessions for Windows
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Dr2t
Posts: 1
Joined: Sun Feb 04, 2018 5:57 pm

Can't go to old lessons

Post by Dr2t » Sun Feb 04, 2018 6:01 pm

After trying to change the download directory on the options menu (my SDD is too small and this damn app doesn't let me choose where to install) it says it failed and now I can't go to any previously downloaded lessons. Uninstalling and reinstalling isn't working.

New lessons can be downloaded, but they play off-track.

Anybody has any idea how to fix it?

andrewwegierski
Posts: 711
Joined: Fri Apr 06, 2018 4:37 pm

Re: Can't go to old lessons

Post by andrewwegierski » Wed Apr 11, 2018 7:16 pm

Try going to:

Help >> Clear Playground Data
Check the boxes that say Clear Lesson Assets and Clear Lesson Data
Click submit and the app will close.
Upon reopening, all previously downloaded lessons will not be downloaded, but your progress and stats will still be saved.

Sounds like some sort of corruption issue, but maybe more complicated...

I have not messed with the download directory, but it seems like maybe somehow it changed where it's "looking for" old lessons?

If that doesn't work, let me know and I'll look further into the issue.
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

mabellester
Posts: 1
Joined: Mon May 07, 2018 2:49 pm

Re: Can't go to old lessons

Post by mabellester » Mon May 07, 2018 2:51 pm

If you found an idea or somebody offered you a suggestion, kindly contact me then! Thanks in advance!

andrewwegierski
Posts: 711
Joined: Fri Apr 06, 2018 4:37 pm

Re: Can't go to old lessons

Post by andrewwegierski » Tue May 08, 2018 10:20 am

mabellester wrote:
Mon May 07, 2018 2:51 pm
If you found an idea or somebody offered you a suggestion, kindly contact me then! Thanks in advance!
Hi there, are you experiencing a similar issue? Let me know and I'm happy to help.

What's your email address? Shoot me a message at mine, listed in my signature below:
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

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