lessons stay in queued mode

General user help and bug reports for Playground Sessions for Windows
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pipyon81
Posts: 2
Joined: Mon Jan 25, 2016 9:31 pm

lessons stay in queued mode

Post by pipyon81 » Mon Jan 25, 2016 11:05 pm

I am new to the service. I can not download any lessons, they stay in queued mode. I have messed with firewall settings, deleting the download and then attempting to download again. Stays in queued mode still.

davidsides
Site Admin
Posts: 749
Joined: Thu Sep 25, 2014 4:07 pm
Location: Los Angeles, CA
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Re: lessons stay in queued mode

Post by davidsides » Tue Jan 26, 2016 11:36 am

Hi,

Try this troubleshoot:

1. Open your Playground Sessions app and sign in
2. At the top of the screen, click on Help > Clear Playground Data
3. Click in the boxes next to Clear Lesson Data and Clear Lesson Assets
4. Click on the Submit button

At this point, Playground will close. Try launching the app again and let me know if it works.

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