Hey all,
I seem to be losing stars. I will get 3 stars on a song I will check back later and I will only have 2 stars. I work so hard for my stars didn't know I would lose them.
I assume that if you don't play the song the take away stars over time. Can any one help me with how often I have to play a song to maintain 3 stars? or would this be a support issue?
Thanks for the help
Losing Stars algorithm
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- Posts: 783
- Joined: Fri Apr 06, 2018 4:37 pm
Re: Losing Stars algorithm
Hi there,
Sorry to hear about that issue. That sounds very weird to me, so I'd like you to email us at support@playgroundsessions.com with:
-a screenshot of when you finish a song and get the stars
-a screenshot of when you think you lose the stars
Additionally, is it happening in one song, or many songs? I think that this is a support issue, and I understand your frustration, so we'll be looking into it as soon as possible.
Best,
Andrew
Sorry to hear about that issue. That sounds very weird to me, so I'd like you to email us at support@playgroundsessions.com with:
-a screenshot of when you finish a song and get the stars
-a screenshot of when you think you lose the stars
Additionally, is it happening in one song, or many songs? I think that this is a support issue, and I understand your frustration, so we'll be looking into it as soon as possible.
Best,
Andrew