Playing selected measures - Accompaniment out of sync

General user help and bug reports for Playground Sessions for Windows
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LemurTech
Posts: 18
Joined: Sun Nov 06, 2016 10:20 pm

Playing selected measures - Accompaniment out of sync

Post by LemurTech » Wed Jan 03, 2018 1:48 pm

I am experiencing a consistent problem whereby if I select specific measures to play, the song accompaniment is way out of sync. I previously never had this issue. Nothing in my keyboard/audio configuration has changed, that I can think of.

Has anyone encountered this issue?

sw1tch73ch
Posts: 277
Joined: Tue Oct 18, 2016 1:23 pm

Re: Playing selected measures - Accompaniment out of sync

Post by sw1tch73ch » Wed Jan 03, 2018 8:32 pm

I've had it happen a couple of times, without selecting specific measures. My solution was to reboot. If that isn't working, give support an email at support@playgroundsessions.com.
== Just keep playing. Just keep playing. Just keep playing, playing, playing! ==

-- jbs --

LemurTech
Posts: 18
Joined: Sun Nov 06, 2016 10:20 pm

Re: Playing selected measures - Accompaniment out of sync

Post by LemurTech » Sat Jan 06, 2018 4:45 pm

Rebooting has not helped, nor has changing the audio driver. I will try support.

LemurTech
Posts: 18
Joined: Sun Nov 06, 2016 10:20 pm

Re: Playing selected measures - Accompaniment out of sync

Post by LemurTech » Thu Jan 11, 2018 12:08 am

Issue is specific to "Your Song" by Elton John, Intermediate level. I have a ticket open with support.

smthng
Posts: 6
Joined: Fri May 04, 2018 4:19 pm

Re: Playing selected measures - Accompaniment out of sync

Post by smthng » Mon May 14, 2018 7:06 am

It's not only that song... I just found this on the rookie bootcamp for Green Day's Good Riddance - Exercise 6... The title bar says to select measures 17-24 with slow tempo, so I did that... the accompaniment doesn't seem to use the same tempo and it has already finished when I still have 4 measures to go. Checked on two different computers and they both have the same issue. I haven't tried other songs yet.

andrewwegierski
Posts: 225
Joined: Fri Apr 06, 2018 4:37 pm

Re: Playing selected measures - Accompaniment out of sync

Post by andrewwegierski » Mon May 14, 2018 10:01 am

Try re downloading the lesson, or clearing it out completely:

Go to Help >> Clear Playground Data
Check the boxes that say Clear Lesson Assets and Clear Lesson Data
Click submit and the app will close.
Upon reopening, all previously downloaded lessons will not be downloaded, but your progress and stats will still be saved.
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

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