What happened to my courses?

General user help for Playground Session accounts.
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IEPearson
Posts: 1
Joined: Fri Nov 30, 2018 12:39 am

What happened to my courses?

Post by IEPearson » Fri Nov 30, 2018 12:41 am

I had a few courses unlocked and my membership expired for like a day, then I paid for another month. I got all my songs and bootcamp stuff back but the courses are gone. Please help :)

Thanks

andrewwegierski
Posts: 580
Joined: Fri Apr 06, 2018 4:37 pm

Re: What happened to my courses?

Post by andrewwegierski » Sat Dec 01, 2018 12:04 am

Sorry about that problem. This is a bug within our system - it automatically removes users from courses if their membership expires. Even if it's for a day. Can you please email support@playgroundsessions.com and let me know which courses you had? I'll grant you access back into them.

Andrew
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

raroy4
Posts: 1
Joined: Fri Jan 18, 2019 12:57 am

Re: What happened to my courses?

Post by raroy4 » Fri Jan 18, 2019 1:02 am

Same problam here
Would love to get my courses back after i renewed my subscription
I emailed the support with all the info needed.
Waiting for response

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