iPad Not working

General user help and bug reports for Playground Sessions for iPad tablets
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lauri0424
Posts: 1
Joined: Thu Aug 08, 2019 3:51 pm

iPad Not working

Post by lauri0424 » Thu Aug 08, 2019 4:02 pm

Hi. I joined over a month month ago and had no issues connecting my iPad to my keyboard. Everything worked great. A week or two ago, I started having issues. It doesn't always connect and when it does it often times stops working (not picking up my keystrokes, sound doesn't work etc.). I've recently updated my iPad for the latest version which didn't help and I adjusted the piano setting per a post I read but it still doesn't always work. This is very frustrating to say the least and unfortunately my keyboard is a Yamaha digital so there is no place to put my computer where I can comfortably read the notes. Any guidance would be greatly appreciated. Thanks in advance!

andrewwegierski
Posts: 633
Joined: Fri Apr 06, 2018 4:37 pm

Re: iPad Not working

Post by andrewwegierski » Fri Aug 09, 2019 11:35 am

Hi there,

Sorry to hear about these problems. I understand your frustration and I am here to help. For technical troubleshooting please reach out to me at support@playgroundsessions.com. I need all of these issues logged within our system. It also helps that I can search the email history for similar issues and solves.

The forum is a great place for other PGS users to chime in with advice though, so I hope you get some of that here.

Andrew
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

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