Songs Disappeared from iPad

General user help and bug reports for Playground Sessions for iPad tablets
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apc2008
Posts: 1
Joined: Mon Sep 16, 2019 5:13 pm

Songs Disappeared from iPad

Post by apc2008 » Mon Sep 16, 2019 5:16 pm

Signed up for an account and downloaded 2 of the free songs and was using them on the ipad. Now they have disappeared from the ipad, although they still show up on the desktop in the account information as purchased songs. The ipad also still shows as a connected device and is linked to the account. Tried to remove and re-add as well, which I did successfully, but the songs are still not syncing. Internet connectivity is confirmed on all devices.

Any thoughts on help here?

andrewwegierski
Posts: 646
Joined: Fri Apr 06, 2018 4:37 pm

Re: Songs Disappeared from iPad

Post by andrewwegierski » Tue Sep 17, 2019 10:31 am

Can you send me an email at support@playgroundsessions.com?

I'll have a look at your account information and figure out what's going on.

Andrew
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

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