How to play with both hands VIDEO wont play

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virginiapaddler
Posts: 7
Joined: Tue Nov 12, 2019 7:37 pm

How to play with both hands VIDEO wont play

Post by virginiapaddler » Tue Nov 12, 2019 7:43 pm

Hello,
I was able to get forum registration to work by going to forum OUTSIDE of the playground sessions application and using google chrome.... so thats been resolved for me, but I am sure it will come up later for others.
How to play with both hands video with Harry still doesnt load. Instructions you sent in email (33473) didnt work.
When I go to Edit and manage my lessons there are none listed in my lessons, and a few listed in installed. But not the one in question.
thanks!

andrewwegierski
Posts: 676
Joined: Fri Apr 06, 2018 4:37 pm

Re: How to play with both hands VIDEO wont play

Post by andrewwegierski » Wed Nov 13, 2019 10:17 am

Let's try this instead:

Go to Help >> Clear Playground Data.
Check the boxes that read Clear Lesson Assets and Clear Lesson Data.
Click Submit and the application will close.
Upon reopening the application, all previously downloaded lessons must be downloaded again, but users progress and stats will remain saved.
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

virginiapaddler
Posts: 7
Joined: Tue Nov 12, 2019 7:37 pm

Re: How to play with both hands VIDEO wont play

Post by virginiapaddler » Fri Nov 15, 2019 9:32 pm

I dont think I want to startover on downloading all of these again. There should be a more (scalpel rather then hammer) way to resolve this.

sw1tch73ch
Posts: 419
Joined: Tue Oct 18, 2016 1:23 pm

Re: How to play with both hands VIDEO wont play

Post by sw1tch73ch » Sat Nov 16, 2019 3:51 am

You won't have to start over. Playground sessions saves that info to the cloud and will show you what you have done. You also don't have to download the lessons you've already completed unless you want to work them again.
== Just keep playing. Just keep playing. Just keep playing, playing, playing! ==

-- jbs --

virginiapaddler
Posts: 7
Joined: Tue Nov 12, 2019 7:37 pm

Re: How to play with both hands VIDEO wont play

Post by virginiapaddler » Sat Nov 16, 2019 6:17 pm

Hello,
SO I did as suggested. Nothing happened except for a dialog box appears saying there was no data found in LESSON DATA
All of my progression remains unchanged. ANd the same video still is not available
thanks
MIKE

sw1tch73ch
Posts: 419
Joined: Tue Oct 18, 2016 1:23 pm

Re: How to play with both hands VIDEO wont play

Post by sw1tch73ch » Sat Nov 16, 2019 7:40 pm

Is this on an iPad? You have to make sure the sound is set to use 44.1 kHz. The iPad often flops over to 48 kHz and the videos and audio from the accompaniment often sound wrong or just don't play.
== Just keep playing. Just keep playing. Just keep playing, playing, playing! ==

-- jbs --

virginiapaddler
Posts: 7
Joined: Tue Nov 12, 2019 7:37 pm

Re: How to play with both hands VIDEO wont play

Post by virginiapaddler » Sat Nov 23, 2019 1:03 am

Nope not a IPAD
HP laptop

andrewwegierski
Posts: 676
Joined: Fri Apr 06, 2018 4:37 pm

Re: How to play with both hands VIDEO wont play

Post by andrewwegierski » Mon Nov 25, 2019 11:51 am

Can you follow up on email 33473 if you haven't already?

Currently going through today's emails so if you did, I'll get to it soon.

I'll see if Tom can chime in.
Andrew Wegierski

Support Tech & Music Arranger
andrew@playgroundsessions.com

virginiapaddler
Posts: 7
Joined: Tue Nov 12, 2019 7:37 pm

Re: How to play with both hands VIDEO wont play

Post by virginiapaddler » Thu Nov 28, 2019 9:28 pm

I checked that email string and do not have anything new from you all. Just send me the video file. This isnt working.

willharden97
Site Admin
Posts: 4
Joined: Wed Oct 09, 2019 3:37 pm

Re: How to play with both hands VIDEO wont play

Post by willharden97 » Thu Dec 05, 2019 1:28 pm

Hello!


Please send us another email if this problem is persisting so we can take a look at it more closely! Thank you :D

Support@playgroundsessions.com

Cheers!
William

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